10 Best It Troubleshooting Courses and Certifications Online

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Close up iPhone showing Udemy application and laptop with notebookThis article presents an overview of the best IT troubleshooting courses available online. The increasing demand for IT professionals with troubleshooting skills has led to the emergence of numerous online courses on the subject. This article aims to provide an unbiased analysis of the most popular and effective courses in this field based on factors such as course content, instructor expertise, platform functionality, and student reviews. The information presented here is intended to assist individuals seeking to enhance their troubleshooting skills or embark on a career in IT troubleshooting.

Here’s a look at the Best It Troubleshooting Courses and Certifications Online and what they have to offer for you!

10 Best It Troubleshooting Courses and Certifications Online

1. Advanced IT Troubleshooting for Helpdesk Support Technicians by John Courtenay (Udemy) (Our Best Pick)

Course Title: Advanced IT Troubleshooting for Helpdesk Support Technicians
Course Instructors: John Courtenay

This course is designed to provide participants with less common IT troubleshooting techniques for Windows computers. Over the course of the program, participants will learn some of the more advanced IT troubleshooting techniques to solve difficult issues that can occur with Windows computers.

The course covers various topics, including Device Manager, Windows Update, User Account Control (UAC), Network Connectivity, and Windows Registry. The techniques taught in the course have been tried and tested on Windows 10, but they are relevant to any version of Windows currently supported by Microsoft. They should also be useful for anyone still using Windows XP.

The course is divided into six sections: Introduction, Device Manager Common Issues, Windows Update Common Issues, User Account Control (UAC) Common Issues, Network Connectivity, and Windows Registry. Each section covers specific topics related to troubleshooting techniques.

The course instructors, John Courtenay, have extensive experience in IT troubleshooting and are well-versed in the latest techniques and tools. The content of the course has been carefully curated to provide participants with practical knowledge that they can apply in real-world situations.

By the end of the course, participants will have gained valuable knowledge and skills that will enable them to troubleshoot even the most complex IT issues with confidence. This program is recommended for helpdesk support technicians looking to expand their skill set and advance their careers.

2. IT/Desktop Computer Support- Troubleshooting for Technicians by John Courtenay (Udemy)

The IT/Desktop Computer Support- Troubleshooting for Technicians course, instructed by John Courtenay, aims to equip IT Support Technicians with the skills needed to troubleshoot real-world desktop computer issues on organizational networks. The course covers a range of topics such as physical and logical troubleshooting, hard disk and memory issues, and CMOS battery failures.

The course also provides an overview of the two main boot modes, legacy mode and UEFI, and explains PXE Booting and the common issues associated with building new PCs. Additionally, the course covers motherboard beep codes, domain trust relationships, and the differences and limitations between 32-bit and 64-bit architectures and operating systems.

Other topics covered include DHCP and simultaneous connections, and the course provides guidance on where to find information on hard-to-troubleshoot issues such as internal knowledgebases and colleagues. It is emphasized to only use trusted external resources known to other technicians within the organization.

The course is divided into several sections, including introduction, physical issues, BIOS and PXE Boot, motherboard beep errors, DHCP and autoconfiguration, simultaneous connections and domain trust relationships, and system architectures, DLL files and external resources.

3. Learning IT Help Desk Basics by Zulqarnain Hayat (Udemy)

This course titled “Learning IT Help Desk Basics” is designed to equip individuals with the necessary skills to pursue an entry-level position as an IT help desk technician. It is an ideal starting point for job seekers who are interested in technical support or looking to enhance their technical skills. The course covers fundamental IT help desk responsibilities such as software installation, troubleshooting, and networking.

The course is divided into several sections, including customer service for IT, installing and uninstalling software, networking basics, workgroups, joining domains, and troubleshooting. Participants will learn about removing software from a computer, networking through the command line, joining computers to a domain, and other related topics.

Additionally, the course includes several demos and labs to help reinforce learning. These include demos on dual booting Ubuntu and Windows 10, useful Ubuntu 18 commands, important Ubuntu demos, and installing LAMP stack.

The course begins with an introduction and then delves into topics such as CRM, software installation and removal, networking basics, and the difference between workgroup and domain. This course is an excellent way to gain the foundational knowledge required to enter the IT help desk field.

4. IT Troubleshooting Skill Training by Noel Temena (Udemy)

The IT Troubleshooting Skill Training Course, led by instructor Noel Temena, is designed for technical managers and analysts seeking to develop a methodical approach to identifying faults in IT systems. The program emphasizes the fundamentals of efficient troubleshooting and uses repetitive exercises and drills to improve technical reflexes and raise troubleshooting intelligence.

The course focuses on applying logical deduction and fault isolation techniques rather than memorizing specific tasks for particular issues. It is structured to complement the IT Infrastructure Library (ITIL) and is ideal for technical managers seeking to build a more productive and consistent team.

The program covers IT Troubleshooting Basics, Isolation Methods, Levels of Troubleshooting, and Skill Training. Technical managers, enterprise IT analysts, data center analysts, and call center analysts are the target audience for this course.

Individuals who enroll in this IT Troubleshooting Skill Training course will learn how to troubleshoot basic issues and build fundamental skills in IT troubleshooting.

5. Cisco Troubleshooting Labs For CCNA, CCNP, and CCIE Students by Bassam Alkaff • Remote Author @ INE (Udemy)

The Cisco Troubleshooting Labs for CCNA, CCNP and CCIE Students course on Udemy offers practical labs for troubleshooting Cisco devices. The course instructor, Bassam Alkaff, emphasizes the importance of a systematic and logical troubleshooting methodology to differentiate expert level engineers from their average counterparts. The course is suitable for those preparing for the CCNP TSHOOT exam or CCIE lab exams, or for those with CCNA level knowledge seeking advanced troubleshooting skills.

The course covers a range of topics including routing, switching, BGP, IPv6, IP services, MPLS and security. The course contains multiple videos, downloadable PDFs of summarized troubleshooting steps and initial configurations for practice labs. Practice tests are also included after each section to test the student’s understanding. The course sets restrictions to ensure that there is only one valid solution for each ticket.

The course instructor offers a comprehensive and structured approach to troubleshooting Cisco devices, with the aim of enhancing the student’s efficiency and methodology. The course is suitable for those seeking advanced troubleshooting skills, as well as those preparing for certification exams.

6. IT Troubleshooting Skill and Process Management by Noel Temena (Udemy)

The “IT Troubleshooting Skill and Process Management” course is designed to teach IT managers the skills needed to standardize troubleshooting procedures and build an efficient technical team. The objective of the program is to equip managers with the knowledge to screen and hire the right candidates, customize team drills based on their IT environment, and build troubleshooting tools to resolve technical issues. The course is comprised of five sections, which include Troubleshooting Basics, Assembling your Team, Training your Team, Equip your Team with a Powerful Tool, and Bonus Material.

The first section of the course, Troubleshooting Basics, covers the fundamental principles of IT troubleshooting. This includes identifying problems, determining root causes, and developing solutions. The second section, Assembling your Team, teaches managers how to screen and hire the right applicants objectively. This section also focuses on how to design and customize team drills based on their IT environment.

The third section, Training your Team, helps managers develop the skills of their team members effectively. This section covers how to train new hires and how to ensure that they have the necessary skills to perform their job functions. The fourth section, Equip your Team with a Powerful Tool, teaches managers how to build a troubleshooting tool for resolving all kinds of technical issues.

The fifth and final section of the course, Bonus Material, provides additional resources and tools to help managers build their technical team. With this course, IT managers can learn how to provide consistent and reliable technical support by building an all-star technical team that is equipped with the necessary skills and tools to address any technical issue.

7. 10 Ways To Resolve Home Internet Problems by Ashish • 40,000+ Students Worldwide (Udemy)

The course “10 Ways to Resolve Home Internet Problems” is designed to teach individuals how to troubleshoot basic internet issues. The course instructors, Ashish with over 40,000 students worldwide, provide a comprehensive understanding of internet connectivity problems in just two hours. The course is open to anyone who has basic knowledge of operating a laptop or desktop with a Windows platform.

The course utilizes a simple technique to demonstrate the types of problems that may occur and the necessary steps to troubleshoot and resolve connectivity issues. Upon completion of the course, individuals will feel confident in their ability to resolve internet issues without relying on assistance from others unless the problem is beyond their control.

Typically, individuals call their Internet Service Provider (ISP) for assistance when websites stop working. However, this course will save time by reducing the resolution time of home internet problems through ample understanding of the issues at hand. The course includes an overview, section on “Internet Down-1,” questions for students to respond, and a bonus lecture.

Overall, the “10 Ways to Resolve Home Internet Problems” course provides an excellent opportunity for individuals to gain a better understanding of basic internet issues and the necessary steps to troubleshoot and resolve them.

8. Complete IT Troubleshooting Skill Training 101 Course by ISMAIL OD Academy (Udemy)

The Complete IT Troubleshooting Skill Training 101 Course, instructed by ISMAIL OD Academy, is designed to help learners master the skill of IT troubleshooting. The course teaches the IT troubleshooting process that can be applied to identify and solve problems encountered in the IT industry. The course is created by a professional in IT troubleshooting, and it is brief enough to be completed in a short time. The course provides constant updates, one-on-one support, and simple explanations with real-world examples. Upon completion, a certificate is awarded to learners.

The course curriculum includes topics such as understanding the IT troubleshooting process, efficient troubleshooting using technical deduction and fault isolation, troubleshooting various IT devices, understanding IP address concepts, subnet masks, gateways, DNS, DHCP, and more. The course also covers the logical tree methodology for IT troubleshooting and the differences between routers, firewalls, and proxy servers.

This course is suitable for individuals interested in mastering IT troubleshooting and help desk support. Enrolling in the course provides immediate and lifetime access to the training material. The course consists of an introduction and a section on IT troubleshooting.

9. Troubleshoot Network Issues by selvajegan santhagruz (Udemy)

The Troubleshoot Network Issues course is designed to provide a complete troubleshooting lab for CCNA, CCNP, and CCIE certifications. This course covers all troubleshooting scenarios ranging from simple to complex networks. By taking this course, students will gain a detailed understanding of network topology and how to fix network issues. Additionally, students will have a complete understanding of routing and switching protocols, making it helpful from live troubleshooting, interview, and exam perspectives.

The Troubleshoot Network Issues course covers all troubleshooting scenarios including IPv4, IPV6, RIP, EIGRP, and OSPF. The course content and sections included in this course are Introduction, Trunk Issues, InterVlan Routing Issues-Part1, DHCP and DHCP Snooping Issues, Port Security and APIPA Issues, Telnet Access Issues, EtherChannel Troubleshooting, DHCP Server Client Issues, DHCPV6 Client and Server Issues, IP SLA Issues, BPDU Guard and Root Guard Issues, HSRP Issues, VRRP Issues, GLBP Troubleshooting, GRE Tunnel Issues, Troubleshooting Routing Issues, NAT Issues, PPP Authentication Issues, Troubleshooting EIGRP Issues, Troubleshooting OSPF Issues, BGP Issues, IPV6 Issues, Redistribution Issues, IPV6 Redistribution Issues, Troubleshooting MPLS Network, and Troubleshooting Scenarios.

Overall, this course is helpful for students who want to gain a better understanding of network topology and solve network issues, as well as those preparing for CCNA, CCNP, and CCIE certification exams.

10. How to Troubleshoot IT Issues by Vonnie Hudson (Udemy)

The “How to Troubleshoot IT Issues” course, led by instructor Vonnie Hudson, offers real-world exercises and methodologies for technical problem-solving. The course is designed for IT professionals at all levels, including help desk technicians and security analysts. Using tools like Sysinternals and Wireshark, students will learn how to diagnose and resolve complex issues and think critically about troubleshooting. The course is regularly updated with new lectures and covers basic troubleshooting methodology, levels, and exercises.