10 Best Servicenow Courses and Certifications Online

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Close up iPhone showing Udemy application and laptop with notebookAs the demand for Service Management professionals increases, more individuals are seeking Servicenow courses online to expand their skill sets and gain certification. With a plethora of online resources available, it can be challenging to identify the best Servicenow courses that align with career goals and learning objectives. This article will provide an overview of some of the top Servicenow courses available online, including their features and benefits, to help individuals make informed decisions when selecting a Servicenow training program.

Here’s a look at the Best Servicenow Courses and Certifications Online and what they have to offer for you!

10 Best Servicenow Courses and Certifications Online

1. The Complete ServiceNow System Administrator Course by Mark Miller, Singa Code (Udemy) (Our Best Pick)

The Complete ServiceNow System Administrator Course is an online course for individuals looking to learn how to properly administer and customize a ServiceNow instance. The course is instructed by Mark Miller and Singa Code and is designed for beginners as well as those looking for a refresher. The course is packed with over 11 hours of content, a workbook, and a practice exam based on the System Administrator exam.
The course covers both fundamental and advanced ServiceNow concepts, including lists, forms, table administration, user administration, IT Service Management, events, notifications, and much more. Each module includes quizzes and additional resources. Upon completion, students will be able to create new users, groups, and roles; manage users and access; configure and customize lists and forms; create new applications on the NOW platform; leverage events and notifications; work with importing data through import sets; build custom reports; and understand when to use UI policies, UI actions, business rules, script includes, and data policies. In addition, the course offers a bonus module on building a custom application in ServiceNow.
The course is updated for the Paris release of ServiceNow and includes quizzes, a practice exam, a workbook, and 1080p video recordings. Topics covered include the user interface, customizations, table administration and relationships, field types and reference fields, users, groups, and roles, access controls, incident management, problem management, change management, configuration management, service-level agreements, service catalog management, knowledge management, service portal, system properties, system diagnostics, events and notifications, workflows, import sets, reporting, and custom application development. The course also provides instructions for obtaining a personal developer instance to follow along with the course.
Overall, the course is a comprehensive resource for learning how to administer a ServiceNow instance and prepare for the ServiceNow Certified System Administrator exam.

2. The Complete ServiceNow Developer Course by Mark Miller, Singa Code (Udemy)

The Complete ServiceNow Developer Course, taught by Mark Miller and Singa Code, is an intermediate level course designed to teach students how to develop on the ServiceNow platform. The course contains over 70 lectures, with more than 8 hours of video content covering all of the necessary topics for mastering scripting on the ServiceNow platform. The course is organized into 10 sections, each covering important ServiceNow APIs such as GlideRecord, GlideSystem, GlideAjax, GlideForm, GlideUser, GlideDateTime, and more. Additionally, the course teaches students how to create their own APIs within the ServiceNow platform and develop asynchronous web apps using the GlideAjax API.

It is important to note that this course assumes students have a basic understanding of JavaScript and ServiceNow. While it contains useful resources for learning JavaScript, the course itself does not teach the language. Students will learn about the Scripting in ServiceNow class, and the course includes exercises and quizzes for each core section.

Overall, The Complete ServiceNow Developer Course is a comprehensive resource for anyone looking to expand their knowledge of scripting on the ServiceNow platform.

3. ServiceNow Kickstart: Basic Skills for CMDB Administration by Shivraj Vichare (Udemy)

This course, titled “ServiceNow Kickstart: Basic Skills for CMDB Administration”, is designed to provide basic ServiceNow Administration training to support the configuration of the CMDB. The course was created on the pre-Eureka UI of ServiceNow, which is over 10 years old, and as a result, there may be some differences in the UI and supporting resources compared to what is currently available in ServiceNow. The age of the content should be considered before purchasing this course.

Despite the age of the content, the course is kept online as it is a simple course with no other distractions. Students have provided feedback that it is still helpful. However, due to the changes in the UI, students will need to map the steps in the current ServiceNow UI and follow the course accordingly using their own free ServiceNow Instance via the ServiceNow Developer Portal. If you are looking for a course that aligns with the latest release of ServiceNow, this is not the course for you.

The course is designed as a starting point to kickstart ServiceNow knowledge and aligns with ServiceNow Administration to support the configuration of the CMDB. A series of videos cover various aspects of ServiceNow, giving an overview of various features and aspects of ServiceNow. The course is intended to help students understand the basic administration skills needed to support ServiceNow CMDB configurations, prepare for their ServiceNow interview, administer ServiceNow, refresh their ServiceNow skills, and get familiar with ServiceNow.

The course includes the following sections: Introduction, User Interface, ServiceNow Forms, ServiceNow List Views, ServiceNow Reporting, ServiceNow Tables, ServiceNow Data Imports, ServiceNow Schedulers and Events, User Profile and Administration, and ServiceNow Knowledge Base.

4. ServiceNow ITSM Processes by Catalin Popa (Udemy)

The ServiceNow ITSM Processes course is designed to provide a thorough understanding of IT Service Management (ITSM) processes and their application in ServiceNow. This course covers the most important ITSM processes, including Request Fulfillment, Problem Management, Change Management, CMDB, Knowledge Management, and Service Level Management. Each lecture is divided into five parts, including the definition of each process, personas most suitable for the process, use case scenarios, process diagrams, and hands-on demonstrations. Quizzes and assignments are available at the end of each section, and the engaging instructor is available to answer any questions.

This course is suitable for those starting or wanting to boost their IT career, those in need of a refreshment, and those interested in exploring a new platform. With the growing number of customers migrating to ServiceNow, this course provides an opportunity to learn about ServiceNow and ITSM processes quickly and efficiently. The course also includes access to a Q&A forum or direct messages, allowing students to provide feedback and suggestions for improvement.

The course consists of four sections, including an introduction, course essentials, ITSM core processes, and summary and closure. The thorough introduction covers ITSM and ServiceNow, while the course essentials section provides a thorough overview of the course structure and expectations. The ITSM core processes section covers the most important ITSM processes, and the summary and closure section provides a summary of the course and its key takeaways. Overall, the ServiceNow ITSM Processes course provides a comprehensive understanding of ITSM processes and their application in ServiceNow, making it a valuable resource for IT professionals.

5. The Complete Guide to Service Portal in ServiceNow by Mark Miller, Singa Code (Udemy)

The “Complete Guide to Service Portal in ServiceNow” course, taught by Mark Miller and Singa Code, teaches students how to configure, customize, and develop Service Portals in ServiceNow. The course aims to help students master the challenges of Service Portal, which is one of the largest applications on the platform. The course covers a range of topics related to Service Portal, including widget development, APIs, and best practices. The course concludes with students creating their own service portal that utilizes custom and out-of-box widgets.

To enroll in this course, students should have a strong understanding of ServiceNow, JavaScript, and AngularJS. The course is divided into several sections, including the history of Service Portal, exploring the out-of-box Service Portal, the anatomy of a portal, Service Portal tools, widget development, client and server-side development, and much more. The course also provides instruction on how to theme a portal, embed widgets, and communicate between widgets.

The course is broken down into several sections, including an introduction, exploring Service Portal, the anatomy of a portal, Service Portal tools, primary widget development, advanced widget development, theming a portal, additional features, and building a new portal. Throughout the course, students will learn about various aspects of Service Portal and gain hands-on experience through building their own portal called HelpNow.

6. Up & Running with ServiceNow by Mark Miller, Singa Code (Udemy)

The Up & Running with ServiceNow course is designed to help individuals who are new to the ServiceNow platform to get started. It is suitable for those who are transitioning from another tool or for those who are interested in starting their career as a ServiceNow developer. The course provides a comprehensive overview of the platform’s capabilities and benefits.

The course will be taught by Mark Miller, who has over 6 years of experience on the platform and has worked on 50+ ServiceNow projects. The goal of the course is to provide clear and concise explanations of the platform that go beyond ServiceNow’s own attempts to explain their product.

Throughout the course, students will explore 6 use cases that leverage the ServiceNow platform. They will also learn how to get their own ServiceNow instance up and running for free, explore the ServiceNow docs and community, and become familiar with the platform’s user interface and navigation.

The course is divided into five sections: Introduction, Use Cases, Getting Started, Up & Running, and Touring the Platform. The final section will cover the Incident, Problem, Knowledge, and Service Catalog applications.

Overall, the Up & Running with ServiceNow course is an excellent resource for anyone who is new to the ServiceNow platform and wants to get started quickly and efficiently.

7. All You Need to Know About REST Integration In ServiceNow by Revanth Sodavaram Muni (Udemy)

The “All You Need to Know About REST Integration In ServiceNow” course is an Intermediate level training offered by Revanth Sodavaram Muni. The course is designed to cover Uni-Directional and Bi-Directional REST Integration in ServiceNow, as well as integration between two ServiceNow instances. It is more than 3 hours long and is split into 5 sections. The course covers all the topics required for REST integration, starting from table creation to building a REST Messages and triggering them. The course offers an in-depth knowledge where required. Upon completion, students will be able to configure REST integrations between two systems via Table API or import API. Basic knowledge on scripting is recommended.

The course uses the latest Kingston Version for instructions and the whole training will be in the latest UI 16. The course offers an overview of basics of REST Integration, Table API- Direct Webservices, Import API, Scripted REST APIs, and Bi-Directional Integration. It provides comprehensive knowledge on REST integration and enables students to configure REST integrations between two systems from scratch.

In order to fully benefit from the course, it is recommended that students have basic knowledge on Administration, especially table creation, Business rules, UI Actions, Import sets, and Transform Maps. Overall, the course offers a detailed guide on REST Integration in ServiceNow, and provides students with the necessary knowledge to configure REST integrations between different systems.

8. All You Need to Know About ServiceNow Administration by Revanth Sodavaram Muni (Udemy)

The “All You Need to Know About ServiceNow Administration” course aims to provide beginners with the knowledge and skills required to administer ServiceNow and pass the CSA exam on ServiceNow. The course is split into 10 sections and covers topics ranging from table creation to building workflows. ITIL concepts are not required but can be helpful.

The course is designed to use the latest Jakarta Version and UI 16. After completing the course, students should be able to configure processes from scratch, comprehend admin activities, understand basic ITSM processes, and create tables, fields, form layouts, and views. They should also be able to administer users, groups, and roles, import data into ServiceNow tables, and configure application menus and modules.

In addition, students will be able to understand basic configurations, create security rules, define Service Level Agreements, build Service Catalog items and Record Producers, and trigger email notifications and events. They will learn how to migrate customizations from one instance to another through Update Sets.

The course includes a Q&A section where students can ask questions and receive a response from the instructor. Upon completion, students should have the necessary knowledge to complete the ServiceNow System Administrator Certification Exam.

9. Hardware Asset Management in ServiceNow by Laurence E Tindall, ITAM Institute (Udemy)

The Hardware Asset Management in ServiceNow course is designed for IT Asset Managers who want to manage their organization’s assets in ServiceNow or those who want to learn best practices. The course covers a range of topics, including hardware assets, consumables, contracts, workflows, purchase orders, and vendor management. Furthermore, the course includes information on the different stages of an asset’s lifecycle, from planning to retirement and disposition, and provides insights into ITIL 4 and its focus on IT Asset Management.

The course is particularly relevant for those interested in a career in IT Asset Management, as the average salary for an IT Asset Manager in the United States is $110k. Additionally, the course can benefit professionals who have just purchased and/or set up ServiceNow Discovery and want to understand how to manage their hardware assets throughout their lifecycle. Although the course does not cover Software Asset Management or License Management, it provides a good foundation for setting up ServiceNow for Hardware Asset Management.

Hardware Asset Management involves managing physical assets from procurement to eventual retirement and disposal. The course also covers managing warranties, contracts, vendor agreements, software licenses, and non-IT assets. The course is relevant for individuals who want to elevate their career to the next level or for those who want to take the Hardware Asset Management Fundamentals course by ServiceNow without paying the hefty price.

The course covers various sections, including the user interface, modules and features, procurement, Hardware Asset Management Pro, customization, dashboards and reporting, importing data, and getting certified at Hardware Asset Management. The course was created on the Madrid release of ServiceNow but is still relevant and valid for those using the New York, Geneva, Paris, or Quebec release.

10. ServiceNow System Administrator from 0 to Hero by Catalin Popa (Udemy)

The ServiceNow System Administrator from 0 to Hero course is a complete beginner’s guide that provides an introduction to ServiceNow Administration for the New York build. The course covers all the ServiceNow topics and includes theory lectures, demonstrations, quizzes, and assignments at the end of each section. The engaging instructor, Catalin Popa, is ready to answer any questions learners may have. This course is ideal for those starting their IT career, needing a refresher, or wanting to explore a new platform.

ServiceNow can benefit various positions within a business. Developers can use the platform to design, develop, troubleshoot, and implement mobile and web apps. DevOps teams can use it to conduct business analyses, connect development tools, and sync Agile items. IT operations managers can review infrastructure and apps on the cloud, optimize strategies, and minimize risks. ServiceNow can also bring together the data and processes shared among IT, security, and risk teams, streamline workflows for HR teams, and improve customer engagement and problem-solving capabilities.

As ServiceNow is rapidly growing and expanding its network, learners can benefit from the Q&A forum or direct messages once they purchase the course. The course content is broken down into several sections, including Course Overview, Introduction to ServiceNow, ServiceNow User Interface, Application Management, Managing Users and Groups, Form Activities, SLA – Service Level Agreement, Access Control Lists, Service Catalog, Reporting, Dashboards and Widgets, Knowledge Management, and Summary and Closure.